With more and more people working from home, West London builders are having to consider the neighbours who surround their sites like never before.
At JNJ Building Services, we’ve always taken the time to be courteous and informative as part of good business practice.
But Covid-19 and the stay-at-home culture means we’re now having to consult with people who live next door to our building projects on an almost daily basis.
Raising standards in construction through better communication
Construction sites, companies and suppliers who are registered with the scheme all agree to abide by the Code of Considerate Practice to try and raise standards in the industry.
It’s designed to encourage best practice beyond statutory requirements and applies to any area of building activity that has a direct or indirect impact on the image of the construction sector.
The perfect example of this is a conversation I overheard recently between two women in a coffee shop.
One of was talking about trying to schedule an important work call around the noisy building work taking place next door. She was complaining about not being able to contact the builders, calls not being returned and a general lack of communication. The instant she had started the important work meeting held remotely from her home office, loud drilling started from next door that drowned out the call.
It’s cases like this that give so many building companies a bad name and for those of us trying to improve standards, a much tougher job.
When a building firm is a member of the CCS, this sort of bad practice does not happen.
West London house builders who truly care
The Considerate Constructors Scheme’s code of conduct covers three categories: the general public, the workforce and the environment.
JNJ are consciences builders in West London who recognise the importance of getting things right in all these areas. It’s important for our customers and for the communities in which they live. We take their peace of mind and satisfaction very seriously.
Abiding by a code of conduct that helps reassure people that we care about the quality of our work and good customer service is something we’re happy to do.
The Code of Considerate Practice – how it works
The Code of Considerate Practice commits us to care about site appearance, respect the community, protect the environment, secure everyone’s safety and to value our workforce.
CSS members display posters around their building site, promoting registration with the scheme as reassurance to all those affected by the work.
If passers-by wish to comment, the name and telephone number of the site manager or company contact is clearly displayed, alongside the phone number of the scheme’s administration office.
Reassurance for homeowners and the surrounding community
Registered companies and suppliers also display a vehicle sticker or magnet showing their unique registration number on every vehicle used.
Carrying out building work on your home is a stressful enough event that not only involves significant cost but major disruption. It can also disturb neighbours and local businesses. We know part of being a good building company is to take account of the nature of the industry we are in and to realise how much of an upheaval building projects can be on all those nearby.
Builders should be working to alleviate that stress on everyone wherever possible and membership of the Considerate Constructors Scheme is an excellent way to do this.
Knowing that the company you hire to knock down your walls, dig up your garden path or dismantle your roof is a member of the CSS should help reassure you that you’re in safe hands.
It’s proof that JNJ is a West London building company that does things properly and cares about a job well done.
For more information on the CSS code of practice, please click here.