Planning a Home Renovation or Extension?
Whether you’re transforming a Victorian terrace in Chiswick or extending a family home in Ealing, one decision matters more than any other:
Choosing the right builder.
In West London — where property values are high and planning rules can be complex — working with a reliable, experienced builder isn’t just helpful. It’s essential.
Here’s exactly how to choose a builder you can trust — and avoid the all-too-common renovation horror stories.
Step 1: Look for Local Experience
Hiring a local builder who understands the quirks of West London homes (from conservation areas to narrow access sites) can save you time, money, and stress.
Key question to ask:
“Have you completed similar projects in my area recently?”
Tip: Check for postcode-specific mentions like W4, W6, W12, or boroughs such as Hammersmith, Ealing, Fulham, or Kensington.
Step 2: Check Reviews and Testimonials
A trustworthy builder will have:
- 5-star Google reviews
- Client testimonials (preferably with photos or videos)
- Case studies on their website
Red flag: Vague, generic feedback or no online presence at all.
SEO Tip: We recommend searching “builder near me with good reviews” or “trusted construction company in West London” — and look for real, detailed client experiences.
Step 3: Ask for a Portfolio (Not Just a Quotation)
You wouldn’t hire a wedding photographer without seeing their photos. The same goes for builders.
Ask to see:
- Before and after images
- Project timelines
- Challenges and how they were solved
- Site references, if available
A great builder is proud to show their work. A shady one hides behind excuses.
Step 4: Transparency Is Everything
A reliable builder will provide:
- A detailed quote (not a napkin number)
- A clear payment schedule
- A defined timeline — and be honest about potential delays
Ask for a Scope of Works and check how variations are handled. Clear contracts = fewer surprises.
Step 5: Check Credentials and Insurance
Make sure your builder:
- Has public liability insurance
- Is CITB registered (or other recognised bodies)
- Offers a warranty or guarantee on work
- Can provide documentation on request
For larger builds, ask if they’re NHBC registered or work with approved architects and surveyors.
Step 6: Evaluate Their Process — Not Just the Price
A builder who offers:
- Design & build services
- Project management
- Planning assistance
- Regular updates and meetings
…is worth far more than someone who just turns up with a hammer.
Beware of the “cheap quote trap.” You often get what you pay for — and correcting poor work later is far more expensive.
Step 7: Go With Your Gut (After You’ve Done the Checks)
After all the research, reviews, and references — meet them in person.
- Do they listen to your needs?
- Do they explain things clearly?
- Do you feel confident handing over the keys?
Trust and communication are just as important as technical skill.
